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Read this article5 Insider Secrets For Escaping From Call Center Script Hell
photo: sun dazed If you’ve ever been trapped in Script Hell, you probably have the scars to prove it. A representative on the other end of the line isn’t answering your questions – he’s literally reading them. If you ask a question to which the employee doesn’t have an answer, he’ll just repeat the question. Or ignore it. It’s like talking with someone who speaks English but doesn’t understand it. “A poor experience by a customer with those on a company’s frontlines can be... Continue reading »
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